Letter from CEO: Supporting Employees Impacts Their Lives and the Lives Of Those Served

This week our organization and our people experienced one of America’s worst national disasters in the last decade– Hurricane Harvey. Houston, and the greater South Texas region, from Corpus Christi in the West, to Beaumont in the East, South to Lake Jackson and North to Huntsville – well over 3,000 square miles of territory were impacted. Over 1,900 home health patients, over 3,500 personal care services clients, and over 150 hospice patients were impacted. Almost 6,000 people who work for AccentCare, full- or part-time, had to manage through the storm.

Our people, and their dedication to their patients and clients, are amazing. Throughout the storm, as they and their families were being impacted, they kept an accounting of our patients and employees, and tracked their needs. Whether out of their homes, hotel rooms or from the support center in Ontario, California, they reached out and connected where they could. The leadership, caring and dedication of our executive directors and office staff of each of our branches was amazing. You are our heroes and deserve our thanks.

As an organization, we are fortunate. We had very little damage to any of our facilities and most of our offices are now back on-line and our people are coming into work… but we are not an organization of offices and facilities. Our company is an organization of people, patients and clients. Our work takes place in the communities where we live. And our people and our communities are damaged. And many of them are hurting.

They have lost homes, cars and many other personal possessions… things taken for granted… are gone. For many, this Labor Day weekend will most likely not be spent out back over the barbecue, but instead will be spent looking for a place to live and picking through possessions to salvage pieces of their pre-hurricane lives.

AccentCare stands with our people as we go through this time. Our job is to get our peoples’ lives back together, and in doing that, we will not only impact their lives, but allow them to better help the lives of the patients and clients we serve.

Next week, I plan to be in many of the offices affected by the storm to better assess the needs of our people, patients and clients. I will work with our leadership team and our Human Resources organization to mobilize our organization to best meet these needs. Some of that will be by marshaling external resources made available to us by state and federal governments. Some will be through our Employee Assistance Fund in which we’ve raised $20,000 that the company will match, making the current total $40,000. And some will be by direct assistance from AccentCare. But that is not enough. 

We will be reaching back out in the weeks ahead, looking for ways to get you involved in helping our people get their lives back together. PTO donations into a bank that affected employees can use, contributions of money, and needed goods will be some of the ways you can help. All will make a difference.

AccentCare has almost 20,000 employees nationally. The foundation of our business is caring. Collectively we will come together in the days and weeks ahead to support those impacted by the storm. No one in this organization is alone in times such as this. You can count on us… AccentCare and its people.

                                                                                                                              —  Steve Rodgers, CEO