Tools & Resources

We know that home healthcare can be confusing, especially if you haven’t needed such services before. That’s why we’ve provided the following tools to help you assess your individual needs and learn more about your options.

by HomeCare HomeBase

Stay informed of you or your loved one’s home health visits and progress.

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Daily Living Advice

FREE personalized advice, tips and tricks to enhance your health, independence and ability to age-in-place.

Health Library

Find accurate health information from a trusted source, to help you manage your health and healthcare decisions.

questions

Frequently Asked Questions

Home Health Services | General
What is Home Healthcare?

Home healthcare services can include a range of in-home medical care to help manage recovery, a chronic condition or pain, as well as non-medical services that provide assistance in managing safety and independence… all in the comfort of home. These services can include:

  • Skilled Nursing
  • Therapy
  • Personal Care Services
  • Hospice Care
  • Private Duty Nursing

AccentCare works with you and your physician to create a care plan to help you optimize your health and independence at home.

Personal Care Services
What are Personal Care Services?

Personal care services are designed to lend an extra helping hand with daily activities such as bathing and dressing, or meal preparation (also known as Activities of Daily Living, or ADLs). Our services are customized to fit your individual needs, and can be delivered in whatever frequency you need… a single or routine visit or with full-time or live-in assistance.

What services are offered?
  • Bathing
  • Dressing
  • Grooming
  • Transportation
  • Meal preparation
  • Light housekeeping
  • Medication reminders
  • Assistance with incontinence
  • Transferring/in-home mobility assistance
Who are Personal Care Services for?

Personal care services are for anyone who could use extra help with daily tasks in order to remain more independent at home.

Who provides the services?

All of our services are provided by dedicated Care Partners, personal care attendants, all of whom are trained and background-checked for your security and peace of mind. We’ll work with you to identify the Care Partner who may be the best match for you and your individual needs.

How do I know if personal care services is right for me?

If you or a loved one needs help with a simple activity of daily living that is a barrier to independence, or if you are feeling overwhelmed with completing daily tasks, personal care services could be right for you. If you think personal care services may be right for you or someone in your life, give us a call at 1-800-834-3059.

Who pays for it?

Personal care services are often covered through private pay or private insurance plans including long-term care (LTC) policies. These services may also be covered through VA benefits or Medicaid (known as Medi-Cal in California). If you have additional questions about paying for personal care services, AccentCare’s Concierge Service can help. Call us at 1-800-834-3059.

Why is AccentCare | Seasons Hospice & Palliative Care right for my loved one?
  • Our Care Partners are trained and background-checked for your peace of mind and security
  • We provide a free, comprehensive in-home assessment when service begins
  • All of our care plans are customized to fit your unique needs
  • We conduct continuous reviews to help ensure your needs are met

With AccentCare’s expertise in personal care services, home health and hospice care, combined with Seasons Hospice & Palliative Care’s national leadership in hospice and palliative care, our combined organization serves as a single provider to elevate patient care to the next level.

Click here to find the answers to your questions regarding hospice and palliative care.

Home Health
What is Skilled Home Healthcare?

Skilled home healthcare services include in-home nursing and therapy services for those recovering from illness or surgery, or managing a chronic condition. Services are provided by licensed professionals based on individual needs. Our skilled home healthcare services focus on helping you achieve your optimal levels of health and independence wherever you call home, while helping to reduce unplanned re-hospitalizations and emergency room visits.

What services are offered?

A plan of care is developed based on your individual needs, and may include:

  • Skilled Nursing
    • Assessment and observation
    • Health procedures
    • Teaching and training regarding your care plan
    • Management and evaluation
    • Palliative care
    • Behavioral healthcare (including Late Life Depression and Dementia)
  • Rehabilitative Therapies
    • Physical Therapy
    • Occupational Therapy
    • Speech Therapy
Who is it for?

Skilled home healthcare services are for anyone recovering from illness or surgery, or managing a chronic condition, such as CHF, COPD, Diabetes, or Late Life Depression.

How do I know if Skilled Home Healthcare is right for me?

To receive skilled home healthcare, a physician must certify the need for such care and that the patient is homebound. “Homebound” does not mean that a patient is bed-ridden. It simply means that a patient can’t currently leave home because of illness or injury without “considerable and taxing effort”. If you think you or a loved one could benefit from home health services, talk to your physician.

Who pays for it?

Skilled home healthcare services are typically covered by Medicare. For those who do not yet have Medicare benefits, other forms of payment such as private insurance or Medicaid may be applicable.

What can I expect on the first Skilled Home Healthcare visit?

A clinician will make a home visit at a time and date scheduled for your convenience. During the visit, the nurse will make assessments and review information such as medications, physician orders and the plan of care. In addition, we review our Alert Your Nurse® program to help ensure that patients understand how to monitor their specific condition(s) and how to reach a nurse if needed.

What qualifies as “home” in skilled home healthcare?

“Home” is simply where you live … a personal residence, assisted or independent living community, nursing home or wherever you call home.

Can I ask for AccentCare by name?

Absolutely. Your right to choose any provider involved in your healthcare is a right that is protected by law. Just ask your doctor or hospital discharge planner about home healthcare services, and let them know you’d like to use AccentCare, if you prefer our services. We’d be honored to serve you.

Why AccentCare?
  • Company’s overall STAR Ratings far exceed the ratings distribution for the overall home health industry as measured by the Centers for Medicare and Medicaid (CMS). CMS mandated these ratings to help patients and their families make better and more informed choices about home healthcare providers.
  • Proprietary programs with proven outcomes for chronic conditions such as Heart Failure (CHF), COPD, Diabetes, Joint Rehabilitation and Late Life Depression.
  • Specialized programs for Veterans, Palliative Care and Behavioral Health
  • Effective use of technology for safely and efficiently capturing and communicating data
  • Trained staff with over 200 mandatory learning modules and supported continued education
  • Interdisciplinary team approach to better serve the patient and family
  • Highly diversified range of post-acute care services in 16 states, giving us a wealth of experience that is shared across our entire company and delivered in your local community
  • Many offices have achieved Home Care Elite status, a recognition of the top-performing skilled home health agencies in the United States
Medical Home Health | Private Duty Nursing
What is Medical Home Health | Private Duty Nursing?

Clinical home care provided by a skilled nurse or qualified home health aide, under the supervision of a Registered Nurse (RN).

What types of conditions do Medical Home Health | Private Duty Nursing care for?
  • Alzheimer’s | Dementia
  • Cardiovascular disease
  • Catastrophic Injury
    • Spinal cord
    • Brain-impairment
  • Central nervous system disorders
  • Endocrine, Metabolic Disorders
  • Gastrointestinal Disorders
  • Lung | Respiratory Disease
    • Oxygen therapy
    • Tracheostomy care
    • Ventilator management
  • Neuromuscular disease
  • Seizure disorders
  • Stroke
What Medical Home Health | Private Duty Nursing services are offered in general?
  • General Support
    • Feeding
      • Enteral management
      • Total Parenteral Nutrition (TPN) infusion
    • Medication administration & management
    • Respite, crisis & continuous home care
    • RN nurse care management
  • Cardiovascular & respiratory monitoring
  • Diabetic care & management
  • Pediatric care
  • Post-surgical care
    • Catheter change & management
    • Ostomy care & management
  • Post-stroke care
Who are Medical Home Health | Private Duty Nursing services for?

Children, adults and geriatric patients who need ongoing assistance to manage their healthcare needs at home.

Who pays for Medical Home Health | Private Duty Nursing?

Payment options may include private pay, private insurance, workers’ compensation, school districts, federal insurers, long-term care policies, trust funds or Medicaid (known as “Medi-Cal” in California).

Can I ask for AccentCare by name?

Absolutely. Your right to choose any provider involved in your healthcare is a right that is protected by law. Just ask your doctor or discharge planner about home healthcare services, and let them know you’d like AccentCare to care for your loved one. We would be honored to serve you.

Why is AccentCare best for my loved one for Medical Home Health | Private Duty Nursing?
  • Available 24/7
  • After hours on-call service line
  • Licensed & certified home health care agency that provides the gold-standard in in-home, medical home health | private duty nursing care, designed to meet the unique needs of every patient
  • Registered Nurse (RN) staff supervision
  • Registered Nurse (RN) Care Management
  • Long-term & short-term shift care, & skilled home healthcare visits
  • Skill-tested & competency-trained staff
  • All personnel are background-checked, workers’ compensation-insured & bonded
Hospice & Palliative Care
Who is eligible for Hospice and/or Palliative care?

With AccentCare’s expertise in personal care services, home health and hospice care, combined with Seasons Hospice & Palliative Care’s national leadership in hospice and palliative care, our combined organization serves as a single provider to elevate patient care to the next level.

Click here to find the answers to your questions regarding hospice and palliative care.

What Hospice and/or Palliative care services are offered?

With AccentCare’s expertise in personal care services, home health and hospice care, combined with Seasons Hospice & Palliative Care’s national leadership in hospice and palliative care, our combined organization serves as a single provider to elevate patient care to the next level.

Click here to find the answers to your questions regarding hospice and palliative care. *AccentCare partners with We Honor Veterans to provide specialized care for our Veterans, with the hospice care team’s inclusion of Veteran volunteers who participate in our Vet-to-Vet Program.

Who is Hospice and/or Palliative care services for?

With AccentCare’s expertise in personal care services, home health and hospice care, combined with Seasons Hospice & Palliative Care’s national leadership in hospice and palliative care, our combined organization serves as a single provider to elevate patient care to the next level.

Click here to find the answers to your questions regarding hospice and palliative care.

Where does a patient go to receive Hospice care?

With AccentCare’s expertise in personal care services, home health and hospice care, combined with Seasons Hospice & Palliative Care’s national leadership in hospice and palliative care, our combined organization serves as a single provider to elevate patient care to the next level.

Click here to find the answers to your questions regarding hospice and palliative care.

Who pays for Hospice and/or Palliative care?

With AccentCare’s expertise in personal care services, home health and hospice care, combined with Seasons Hospice & Palliative Care’s national leadership in hospice and palliative care, our combined organization serves as a single provider to elevate patient care to the next level.

Click here to find the answers to your questions regarding hospice and palliative care coverage. You may also use the AccentCare site Chat feature or call 1-800-834-3059.

 

 

 

Who is a part of the Hospice and/or Palliative care team?

With AccentCare’s expertise in personal care services, home health and hospice care, combined with Seasons Hospice & Palliative Care’s national leadership in hospice and palliative care, our combined organization serves as a single provider to elevate patient care to the next level.

Click here to find the answers to your questions regarding the hospice and palliative care teams. *AccentCare partners with We Honor Veterans to provide specialized care for our Veterans, with the hospice care team’s inclusion of Veteran volunteers who participate in our Vet-to-Vet Program.

Common Myths Regarding Hospice Care
  • Myth: Only cancer patients are suitable for hospice care.
    Fact: Patients with ANY disease causing a life-limiting prognosis may be eligible for hospice services. Click here to learn more about hospice and palliative care.
  • Myth: Hospice care benefits are only for the last few days of life.
    FACT: Hospice care benefits are designed to assist patients during the last six months of life. Most patients and their families, when surveyed, indicate they wish they had elected the hospice care earlier.
  • Myth: The hospice care benefit ends upon the patient’s end-of-life.
    FACT: A crucial part of  hospice care benefits are the bereavement services offered to the family after the patient passes. The family continues to receive bereavement services for at least one year after the loss of their loved one.
  • Myth: Once a patient chooses hospice care, the services cannot be revoked.
    FACT: Patients may revoke the hospice care benefit at any time without affecting the ability to receive future hospice care services.
  • Myth: The patient must have a primary caregiver to be eligible for hospice care.
    FACT: Having a primary caregiver is not a requirement to be eligible for hospice care. When the patient has no primary caregiver, the hospice care team works with the patient to plan for additional resources as their needs change.
  • Myth: Only physicians can make a hospice referral.
    FACT: Anyone can make a hospice referral, however, before the start of care, a physician has to certify that the patient has a life-limiting illness, with a prognosis of six months or less, should the illness run its normal course.
  • Myth: Hospice care does not allow patients to continue to have a relationship with their primary care physician (PCP).
    FACT: Hospice care encourages an ongoing relationship between the PCP and patient.
  • Myth: The hospice care team will “take over” and the patient will have no control.
    FACT: The hospice care team respects all wishes, desires, cultures, backgrounds and religious beliefs. Both the patient and the family are integral to the decisions regarding the plan of care.
  • Myth: The patient must have an Advance Directive to elect the hospice care benefit.
    FACT: A DNR or Advance Directive is not required for hospice care admission.
  • Myth: Hospice care patients cannot receive treatments of any kind.
    FACT: The focus of hospice care is patient comfort. Treatment required for the patient’s comfort may be an option.
  • Myth: Hospice care is not available in your home.
    FACT: Hospice care is available to patients wherever they call home.
  • Myth: To receive hospice care, a patient must have a home and/or must be homebound.
    Fact: Hospice care is available to any person eligible for the hospice care benefit regardless of their living situation, wherever they call home.
  • Myth: Hospice patients in nursing homes are not eligible for hospice care.
    Fact: Hospice care is available to patients wherever they reside, including private residences, nursing homes, assisted living communities and residential care homes.
  • Myth: Hospice care means the patient must give up hope.
    FACT: The hospice care team is committed to respecting respects the patient’s wishes when developing their plan of care. A sense of hope can continue throughout the patient’s hospice care plan. By providing comfort to patients and their families, hospice care helps enable life to be lived to the fullest.

With AccentCare’s expertise in personal care services, home health and hospice care, combined with Seasons Hospice & Palliative Care’s national leadership in hospice and palliative care, our combined organization serves as a single provider to elevate patient care to the next level.

Click here to find the answers to your questions regarding hospice and palliative care.

 

What is Hospice and/or Palliative care?

With AccentCare’s expertise in personal care services, home health and hospice care, combined with Seasons Hospice & Palliative Care’s national leadership in hospice and palliative care, our combined organization serves as a single provider to elevate patient care to the next level.

Click here to find the answers to your questions regarding hospice and palliative care.

general-resources

Medicaid & Medicare Resources

Learn more about how Medicare and Medicaid assist with coverage for home healthcare services.

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We Honor Veterans Program

  • We offer specialized services for our Veterans because we understand you may have unique end-of-life needs:
    • The Vet-to-Vet volunteer program
    • Veterans transition across care providers, including VA medical centers
    • Veterans and family member benefits access assistance
  • In partnership with We Honor Veterans, a National Hospice and Palliative Care Organization and the Department of Veterans Affairs program, AccentCare is in Level Four standing, the highest distinction awarded. Through this partnership, we have taken a number of actions, including:
    • Conducting Veteran-specific outreach presentations
    • Maintaining a relationship with a designated VA contact at the nearest VA medical or community clinic
    • Integrating the Military History Checklist into our admission procedures
    • Actively participating in local, regional and statewide partnerships
    • Maintaining policies and procedures reflecting commitment and service to veterans
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Our Commitment to You

Our Integrity Commitment

At AccentCare, Integrity is one of our core values, and we are committed to doing the right thing for our patients, always. 

Notice of Privacy Practices

The Notice of Privacy Practices describes how medical information about you may be used and disclosed and how you can get access to this information.  When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.

Our Services

Questions? Please use the site Chat feature for your convenience OR call 1-800-834-3059.