Listening to those who served

Conversations that guide care

Understanding the holistic health care needs of Veterans takes time and meaningful conversation. How our nation’s Veterans feel about their service — and the types of support they may need — can vary greatly based on their era of service, conflicts they have experienced, branch of the military and personal background.

This conversation guide is designed to help health care professionals deepen their understanding of how Veteran patients perceive their service and to tailor care plans that address their unique needs.

Listening with respect

Approach Veterans with humility and a willingness to listen. Watch for body language, cues and family dynamics. While many are proud of their service, some may find it difficult or have experienced trauma.

These questions help you understand their service, feelings and needed support.

Guiding questions

• Did you serve in the military? May I ask a few questions about your service?
• Which branch and during what time period did you serve?
• Did your spouse, partner or family member serve?
• Did your service include combat or other dangerous/traumatic assignments? If comfortable, could you share a bit about that?
• How do you view your overall military experience?
• Would you prefer your care team to include someone with military experience?
• Are you enrolled in VA services, or would you like help connecting to them?
• Is there anything specific about your service that would help us provide the best care?