What you should know…
AccentCare’s 30,000 employees come from a variety of backgrounds and each person brings perspectives and experiences that collectively contribute to how we deliver high-quality care. Guided by our values of compassion, excellence and integrity, AccentCare employees show up for those we serve and for each other.
Compassionate care, one call at a time
Rebecca Acosta, a scheduler for our Houston Home Health branch, is a shining example of AccentCare’s values in action.
When Rebecca reflects on her time with AccentCare, one patient’s story stood out to her. This patient lived alone, had no family nearby and English wasn’t his first language. Fluent in Spanish and English, Rebecca quickly became his go-to person. Whenever he’d call the office with a question, he’d ask to speak with her specifically.
“Being able to help him on certain things — communicating on his behalf to clinicians, providing him resources through the patient care manager — made me grateful,” Rebecca said.
With a father who hails from Mexico, Rebecca learned both Spanish and English as a child. She cherishes her Hispanic background and finds that patients appreciate it when they have someone who can speak their language and relate to their specific cultural background. With each experience, Rebecca has grown to love translating throughout her nearly nine years at AccentCare.
“Patients always tell me, ‘Thank you so much for translating,’ because the language barrier can be hard at times for some,” Rebecca said.
For patients who are not fluent in English, employees like Rebecca are a valuable resource for understanding their care needs and plan. AccentCare team members serve as a trusted guide for patients and families as they navigate their post-acute journey, and we are proud to provide excellent, personalized care with compassion.
“I was always taught to be kind because you never know what someone else is going through,” Rebecca said. “So, I try to be kind, present and just listen to what our patients might need.”
United by our differences
At AccentCare, we celebrate our employees’ differences because we’re united by our shared purpose of delivering high-quality care. And we know it’s our employees’ diversity in backgrounds and experiences that allows us to consistently deliver care personalized to each patient’s and family’s needs.
You can learn more about our personalized approach to patient-centered home care here (opens in new tab)or by contacting your local AccentCare branch (opens in new tab).
